hjzy Privacy Policy
This policy explains what personal data hjzy collects from you, why we collect it, how we use it, and the rights you have over your own information.
Introduction
hjzy ("we", "us", "our") is committed to protecting the privacy of all users of the hjzy platform. This Privacy Policy describes how we collect, use, store, and disclose personal information obtained from users in connection with their use of the Service. It also sets out the rights you have regarding your personal data and how you may exercise those rights. This policy should be read alongside our Terms & Conditions, which govern your use of the Service as a whole.
We are aware that our users are primarily based in Bangladesh, and we take our obligations to protect their data seriously. We apply technical and organisational measures to ensure that personal data is handled securely, lawfully, and transparently. We do not sell personal data to third parties and we do not use your data for purposes that are inconsistent with the reason it was collected.
What Data We Collect
hjzy collects personal data in several categories. The specific data collected depends on how you interact with the platform and the features you use. The six primary categories of data we collect are set out below.
How We Use Your Data
We use the personal data we collect for specific, legitimate purposes only. We do not process your data in ways that go beyond what is described in this policy. The primary purposes for which we use your personal data are as follows.
- Account Management — To create and maintain your hjzy account, verify your identity, and provide you with access to the platform and all its features.
- Payment Processing — To process deposits and withdrawals in BDT via your chosen payment method, and to maintain accurate transaction records for your account.
- Legal Compliance — To fulfil our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations, and to respond to lawful requests from competent authorities.
- Platform Improvement — To analyse usage patterns, diagnose technical issues, and develop new features and products that better serve our Bangladesh user base.
- Customer Support — To respond to your support enquiries, resolve account issues, and communicate important platform updates or changes to these policies.
Legal Basis for Processing
We process your personal data only where we have a valid legal basis for doing so. The legal bases on which we rely are as follows.
- Contractual Necessity — Processing your account data, payment data, and gaming activity data is necessary to perform the contract between hjzy and you as a registered user of the Service.
- Legal Obligation — Processing certain data, in particular identity and financial data, is required to comply with applicable AML, KYC, and responsible gaming laws and regulations.
- Legitimate Interests — We process device data, usage data, and communications data on the basis of our legitimate interests in operating a secure, reliable, and improving platform — provided those interests are not overridden by your rights and freedoms.
- Consent — Where we rely on consent as the legal basis (for example, for certain marketing communications), you have the right to withdraw that consent at any time by contacting us via the support email address in the footer of this site.
Data Sharing and Disclosure
hjzy does not sell, rent, or trade your personal data to or with any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose described.
Any third party that receives personal data from hjzy is required to handle that data in accordance with applicable data protection standards and is prohibited from using it for any purpose beyond the specific service they provide to hjzy.
- Payment Providers — We share the financial data necessary to process your deposit or withdrawal request with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). This data is limited to what is strictly required to execute the transaction.
- Game Providers — Where you play a game hosted by a third-party provider such as Evolution Gaming or Pragmatic Play, certain session data (such as player ID and bet amounts) is shared with that provider as necessary to run the game and settle the outcome. Providers are contractually bound to data protection obligations.
- Legal and Regulatory Authorities — We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or lawful government request. In such cases, we will disclose only the data that is legally required.
Data Retention
hjzy retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. In practice, this means that account data and transaction records are retained for a minimum of five years from the date of your last account activity, in order to comply with financial record-keeping and AML obligations. After the applicable retention period has expired and there is no legal reason to retain the data further, we will securely delete or anonymise your personal data.
Where you have requested self-exclusion or account closure, we will cease processing your data for active account purposes immediately upon actioning your request. However, we may retain certain records as required by law or as needed to defend any legal claims that arise in connection with your account activity during the period you were a registered user.
Your Privacy Rights
As a user of the hjzy platform, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact the hjzy support team via the email address in the footer of this page.
Cookies and Tracking Technologies
hjzy uses cookies and similar tracking technologies on the platform to support core functionality, maintain your login session, remember your preferences, and analyse platform usage. Cookies are small data files placed on your device by your browser when you visit the platform. They do not contain personally identifying information on their own, but they may be associated with your account data when you are logged in.
You may configure your mobile browser settings to refuse cookies or to alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of the hjzy platform and may prevent you from accessing certain features or maintaining your login session. We do not use cookies to serve third-party advertising or to track your activity across third-party websites.
Data Security
hjzy takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption for all data transmitted between your device and the hjzy platform, secure storage of financial and identity data, access controls that restrict employee access to personal data on a need-to-know basis, and regular review of our security practices.
While we take every reasonable precaution to protect your data, no method of electronic storage or transmission over the internet is completely secure. If you become aware of any actual or suspected security breach affecting your hjzy account, you should notify us immediately via the support email address in the footer of this page so that we can take prompt action to investigate and contain the issue.
Children and Underage Users
The hjzy platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and you believe that a minor has provided personal data to hjzy or has been using the platform, please contact us immediately via the support email address in the footer of this site. Upon receiving verified notification that a user is under the minimum age, we will take immediate steps to close the account and delete the associated personal data from our records, subject to any legal retention obligations.
Changes to This Privacy Policy
hjzy reserves the right to update or modify this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will endeavour to notify registered account holders via the contact details on file before the changes take effect. Your continued use of the hjzy platform following publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you must stop using the Service and may request account closure via the support email.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about the way hjzy handles your personal data, please contact the hjzy data protection team using the email address displayed in the footer of this site. We will acknowledge your request within a reasonable timeframe and aim to resolve all data-related enquiries promptly. Please include your registered username in any privacy-related correspondence to allow us to locate your account records efficiently.